Customers · CRM
Every customer, one story. Chats, orders, visits and reviews on a single record, wherever they bought.
Noura asked on WhatsApp, paid with Apple Pay and picked up in the Doha branch. Juud keeps all of it on one record, keyed to her phone number, so anyone on your team, and Omni, knows who they are talking to.
- Per customer, across channels
- 1 recordPer customer, across channels
- How Gulf customers are known
- Phone firstHow Gulf customers are known
- Ready for your next campaign
- SegmentsReady for your next campaign
What it does
A complete profile
Orders, chats, lifetime spend and notes in one place.
Segments
Group customers by what they bought, when, and how much they spend.
Reviews
Collect and moderate product reviews, with AI-drafted replies to approve.
Accounts and wishlists
Customers sign in, save addresses and keep a wishlist.
Context in every chat
The inbox shows who the customer is and what they bought before.
Access by role
Staff see only the customer details their job needs.
How it works
- 1
Customers arrive
From the store, the counter or a chat, each one becomes a record.
- 2
History builds up
Every order, message and review is added automatically.
- 3
Act on it
Build a segment, start a campaign or let Brain suggest who to win back.
Included on every paid plan.See plans and limits
Works with
Questions
Are duplicate customers merged?
Customers are matched by phone number, so the same person buying on WhatsApp and in the shop lands on one record.
Can I export my customers?
Your customer data is yours. Contact us and we will help you take it with you.
Can customers create accounts?
Yes, on the storefront and in your shopping app, with saved addresses and wishlists.
Open your store today. Free.
No card required. Live in about 10 minutes, with your products imported for you.